Airlines Crew Tours (ACT) is committed to protecting guests’ personal information. The creation of this privacy policy was undertaken to illustrate the information we collect from our customers and web site visitors, and the way in which we use that information. We will post any changes in our privacy policy from time to time, on the website.


“Personal Information” refers to the details that can be used to identify any individual who uses the products/services of the web site. The term “Personal Information” refers to name, address and gender and other details provided by you with your consent.


To provide superior customer service to our clients.

Airlines Crew Tours (ACT) collects personal information to assist is making your stay in Sri Lanka simpler and easier, and in carrying out your request to ensure your needs are met when on tour. In addition, personal information is collected to allow us to contact you in case of arising matters related to your stay in Sri Lanka. By us maintaining personal information of guests, you are able to reconcile statements/invoices and confirm prior transactions.

To Keep Our Guests and Owners Informed

Personal information may be used to provide guests with newsletters regarding our tour company and to advise on any promotions, offers, discounts or related news that may be of interest. In order to carry out this task, personal information may have to be retained, and be shared with a third party. These companies could include communications and marketing companies, who are under contract with Airlines Crew Tours (ACT)and are contractually obligated to protect all information shared.

For Marketing Research

With regard to surveys, we may wish to contact you to receive your views on our tour company and its service delivery. In most cases, information such as this is collected by a third party, who is under contract with Airlines Crew Tours (ACT)and as stated above, they are contractually bound to protect the personal information shared. This is done with an intention to understand the trends, needs and expectations of our customers.


On Our Website

Initially Upon Contact With Our Web Site

Whenever you visit a site, a cookie is stored in your computer and your computer is identified with a unique ID number. Cookies are small pieces of information that your browser stores on your computer’s hard disk. They simplify any bookings by automatically filling up preferences already been filled up on your previous visit to the site. Cookies are also used as a way of collecting website data such as the number of visitors and traffic to specific web pages. This helps us to understand which pages are popular among users and which are not. It also helps us to improve on the site based on page views and number of visitors. You can set your computer to not store any cookies on your computer, if you prefer. However, this may prevent you using some of the functions we offer.

When accessing our website, your computer will be assigned a specific ID number, which will identify you whenever you visit our website. Although personal information such as name, age and address will be anonymous at this point, cookies will allow us to make a log of every time you access the site. Once personal information is entered, we will combine your ID number with the contact information you provided, so that we can recognize you on future visits to Sri Lanka.

While Browsing Our Website

When you explore our web site, there may be instances where online surveys or promotions will request you to provide personal information. In responding to this request if you wish to participate, you may have to provide information about your personal identity such as name and address. In instances such as this, we only use information to suit the purposes you have specified.

When Purchasing a Tour Package
On Our WebSite ( Under Development )

When purchasing a tour package, you will be required to fill a payment form. The payment form will be asking you to provide specific details including your name, address, country and other personal information, such as email and phone number. In addition to this, you will be asked to provide arrival and departure dates and the number of adults, kids and infants travelling, passport numbers and any flyer numbers. Next, you will be directed to a page of the bank to enter certain guarantee and deposit details such as credit card information in order to secure your purchase. The completion of your purchase form shall serve as your acknowledgement of and agreement to the terms and conditions contained in this Privacy Policy. Once your credit card is verified, Airlines Crew Tours (ACT)will confirm the purchase and process any payments. Since purchasing a tour package involves personal information such as credit cards, Airlines Crew Tours (ACT)uses a secure system, where the credit card information is protected. In this process, the information is encoded before transmitting it to the intended recipient. Moreover, credit card details are collected directly by the payment gateways and banks and not by Airliens Crew Tours (ACT).

Through our Worldwide Tour Package Purchases

You can also purchase a tour package by calling our corporate office. If you call our corporate office by telephone inquiring about a tour package and subsequently agree to purchase a tour package, you will be required to disclose your personal details for the purposes aforementioned. In such an instance, we may ask for your personal information such as name, contact details and method of payments. In addition, we may also gather information about any special requests. Your payment information will be transmitted through a secure communication gateway and confirmation of your purchase will be sent to you directly by Airlines Crew Tours (ACT)through email.

During your stay in Sri Lanka

From arrival to departure, we will record your name, country, contact number, email, your arrival and depart dates and times with flight details. This information will be carried in compliance with any reporting requirements, including those guidelines imposed by the government. In some cases, information specific to your service with Airlines Crew Tours (ACT) may also be stored, such as service issues and payment difficulties. Other than in these instances, we may also retain the contents of any documents provided by you such as emails, comments, letters and electronic documents that you may have sent us before your arrival to Sri Lanka. Such information is shared only with the rest of the staff at Airlines Crew Tours (ACT), and not any other third party.


Between Arrival and Departure in Sri Lanka

Our tour company goes to great measures to ensure that all personal information is kept in a secure location, be it a database or filing cabinet. Furthermore, we take steps to ensure that only designated individuals have access to this information.

In Our Marketing Database

Airlines Crew Tours (ACT)maintains a database of guest information which is used for marketing, promotion and research purposes. Any information sent provides a clear notice of how to discontinue receiving promotional materials.


Please note that e-mail communication is not secure, especially when conveying personal information. When requesting for information using e-mail, do not state your personal information such as credit card number. In addition, when purchasing a tour package outside your home, make sure that you always close your browsers. It is recommended that you close your browsers immediately upon completion because if not, you will still be logged in, and it will be easy for someone to gain access.


As mentioned before in this statement, third parties under contract with  Airlines Crew Tours (ACT)  will receive personal information only in instances when their services are needed to better serve your needs as a guest. All third parties are contractually bound, and will be legally obligated to comply with agreed upon terms and conditions such as protection of personal information.
In exceptional circumstances, personal information may be shared when legal regulations, judicial or official orders may require us to hand data over to the relevant authority or court. However, this is only undertaken within the framework of our legal obligations. Other instances where personal information is shared without your consent are if you have failed to pay any amount due. And if your stay has been paid for by a third party, then all billing information will be sent to the paying party.


If you wish to know what personal information we may have of you on record, you can make a request and we will be more than happy to assist you with your requirements. However, in order to protect personal information of guests, we require that you prove your identity at the time the request is made. You have the option of requesting in person or via letter or fax. Airlines Crew Tours (ACT)reserves the right to decline access to your personal information under certain circumstances. If your personal information will not be disclosed, you will be provided with the reasons for this non-disclosure.


Your personal information will be stored for the period of time required by law. It may be stored indefinitely by Airlines Crew Tours (ACT)as long as there is a business purpose for doing so. From time to time we may delete your personal information if you have not stayed with us for a number of years.


Any changes to the privacy policy will be posted on this website. Changes of use will not apply retroactively to Personal Information for which you have given explicit consent, and which was acquired before the change to the Privacy Policy except as may be required by law. If you do not agree with the changes in the privacy policy, you may send us a letter or email. However, if you do not object, it shall be taken as an indication of your agreement.


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Questions or concerns regarding this privacy policy should be directed to the following address: