PRIVACY POLICY
At ACT Lanka Pvt Ltd, trading as Airlines Crew Tours / ACT Sri Lanka, we are committed to safeguarding the privacy and personal data of our guests, clients, and website visitors. This Privacy Policy outlines what information we collect, how we use and store it, the measures we take to protect it, and your rights regarding your personal data. By interacting with our website, using our services, or participating in our tours, you consent to the practices and legal protections described in this policy.
1. What is Personal Information?
“Personal Information” refers to any information that can directly or indirectly identify you, including but not limited to your name, address, email, phone number, nationality, travel itinerary, payment details, and any other information you provide when using our services.
2. Why We Collect Personal Information
- We collect personal information for the following purposes:
- To provide high-quality services tailored to your needs during your visit to Sri Lanka.
- To confirm bookings, process payments, and communicate regarding your travel itinerary.
- To comply with legal obligations and ensure safety and regulatory compliance in Sri Lanka.
- To inform you about our services, promotions, and offers (only with your consent).
- To conduct market research and improve our service delivery (data is anonymized where possible).
3. How We Collect Personal Information
a. On Our Website
Cookies & Tracking: We use cookies and similar technologies to enhance your experience, remember preferences, and analyze website traffic. You may disable cookies via your browser; however, some functions may not work properly. By using our site, you consent to this use.
Website Interaction: When you browse our site, your device may be assigned a unique ID number. This helps us track visits anonymously. If you submit personal information, we may combine it with your ID to recognize you on future visits.
b. Forms and Submissions
When you submit a contact form, inquiry, survey, or promotion participation, we may collect your name, contact information, and relevant details. We use this information only for the purposes specified.
c. Purchasing a Tour Package
Via Website: You may provide personal and travel-related data, including passport information, travel companions, and special requirements. Payment processing is securely handled via third-party gateways; ACT Lanka Pvt Ltd does not store credit card data.
Via Direct Communication: Personal information shared by phone or email is securely stored for operational purposes.
During Your Visit to Sri Lanka: We may record arrival/departure details, flight numbers, service preferences, complaints, or other correspondence to ensure service quality and compliance with local regulations.
4. How We Store Personal Information
All personal data is securely stored in encrypted digital systems or locked physical files with access restricted to authorized personnel only. We implement appropriate technical and organizational measures to protect the confidentiality, integrity, and security of your information.
5. Marketing and Promotional Use
With your consent, we may send newsletters, promotional material, or offers. You can unsubscribe at any time via the opt-out link or by contacting us directly.
5.1 Use of Photos and Videos
Clients’ Photos: We may request permission to use photos or videos taken during tours for marketing and promotional purposes. These are only used with explicit consent via feedback forms or written permission.
Third-Party Content: We may occasionally share photos or videos created by other travelers or third parties. We will credit original creators whenever possible.
Dispute and Removal: If content owners believe their work has been used without permission, they may contact us at info@airlinescrewtours.com. We will remove or correct the content upon verification.
No Compensation: Clients and content owners explicitly acknowledge and agree that no payment, royalties, loyalty, or any form of compensation will be provided for the use of any photos, videos, or other content shared with or by ACT Lanka Pvt Ltd. This includes social media, website, marketing materials, or any other platforms.
5.2 Handling Unauthorized Claims and Scam Requests
We verify all claims before taking action. Only legitimate claims with proof of ownership will be considered.
Fraudulent, unverified, or opportunistic claims will not be compensated under any circumstances.
ACT Lanka Pvt Ltd reserves the right to refuse payment or any form of compensation for claims that are invalid, fraudulent, or lack sufficient evidence.
6. Disclosure to Third Parties
We do not sell or rent your personal data. We may share information with:
Service providers (marketing agencies, research agencies, payment processors) under strict confidentiality agreements.
Legal or regulatory authorities when required by law.
Billing parties if your travel is arranged and paid for by a third party.
All third parties are contractually obligated to protect your data in compliance with applicable privacy laws.
7. Limitation of Liability
- ACT Lanka Pvt Ltd, trading as Airlines Crew Tours / ACT Sri Lanka, shall not be liable for any direct, indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, personal injury, or any claims arising from the use, misuse, or inability to use our services, website, or any information provided.
- Clients acknowledge that participation in tours, sharing personal information, or use of content is at their own risk.
- ACT Lanka Pvt Ltd is not responsible for the acts, omissions, or accidents caused by third-party service providers, including hotels, transport operators, activity vendors, or guides.
8. Cross-Border Data Transfers
If your personal data is transferred outside Sri Lanka for processing, we ensure it is handled securely and in accordance with applicable privacy laws.
9. Children’s Data
We do not knowingly collect personal information from children under 18 without parental or guardian consent.
10. Access, Correction, and Deletion
You may request access to, correction of, or deletion of your personal data at any time. For security purposes, proof of identity may be required. Requests can be sent via email or written communication.
11. Data Retention
We retain personal data only as long as necessary to fulfill the purposes described or as required by law. Inactive records are securely deleted after a reasonable period, typically 7 years for financial and booking records, unless otherwise legally required.
12. Email and Online Communication
Standard email communication is not always secure. Avoid sending sensitive information (e.g., credit card numbers) via email. Always log out and close your browser when using public devices.
13. Cookies and Online Tracking
By using our website, you consent to the use of cookies and tracking technologies. You can manage or disable cookies through your browser settings, though some functionality may be affected.
14. Travel and Participation Risk
All travelers acknowledge that participation in tours, excursions, and activities involves inherent risks. ACT Lanka Pvt Ltd is not responsible for injuries, illnesses, or damages incurred during travel or tours. Clients must have adequate travel insurance to cover any such risks.
15. Consent and Agreement
By using our services, website, or providing personal data, clients agree to all terms of this Privacy Policy and waive any right to claim compensation or damages from ACT Lanka Pvt Ltd, its directors, employees, or affiliates arising from use of services, data handling, or tour participation.
16. Governing Law
This Privacy Policy and any disputes arising from it are governed by Sri Lankan law. Clients agree that all disputes shall be resolved exclusively within Sri Lankan courts.
17. Policy Updates
This Privacy Policy may be revised periodically. Updates will be posted on our website. Continued use of our services constitutes acceptance of the revised policy.
Our Official Social Media Pages
Facebook : https://www.facebook.com/airlinecrewtours
Instagram : https://www.instagram.com/airlinescrewtours
Linkedin : https://www.linkedin.com/company/airlinescrewtours
Google : https://goo.gl/maps/Su5C2scRpzYgd6hg6
Trip Advisor : https://www.tripadvisor.com/Attraction_Review-g293962-d15038325-Reviews-Airlines_Crew_Tours-Colombo_Western_Province.html
Youtube : https://www.youtube.com/channel/UCDqjlcNb1IcPgPYquSxExNg
Pinterest : https://www.pinterest.com/airlinescrewtours
TO WHOM DO I DIRECT QUESTIONS OR CONCERNS REGARDING THIS POLICY?
Questions or concerns regarding this privacy policy should be directed to the following address:
info@airlinescrewtours.com